FAQ

Frequently Asked Questions

    • HOW MANY CHARACTERS CAN BE ENGRAVED ON THE PADLOCKS?
      3 lines of text up to 20 characters per line. (The more characters per line, the smaller the text appears.)
    • HOW LONG DOES IT TAKE FOR DELIVERY?
      Orders without custom engraving ship in three to five business days. Orders with custom engraving ship in five to seven business days. Orders that ship outside the USA will receive an email with delivery schedule.
    • WHAT METAL OPTIONS ARE AVAILABLE?
      LoveLocks, Inc. currently offers the custom engraved and non-engraved solid brass and colored double heart shaped locks.
    • WILL THE PADLOCKS RUST?
      Official solid brass LoveLocks are a nautical metal and is intended to patina over time. Colored LoveLocks are anodized aluminum with a stainless steel shank and will not rust.
    • WHERE CAN I LOCK MY PADLOCK?
      People have found lots of places to lock their love padlocks, however, we recommend making sure you place it where it will not be at risk of being cut off by city or community officials.  There are safe and legal places that have been erected just for you to lock your love.   Many structure locations now known as “Lovescapes” can be found at www.lovelocksonline.com. Be creative, but please respect the property of others.