Terms of Use

Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS THOROUGHLY BEFORE PLACING AN ORDER. DO NOT PLACE AN ORDER UNLESS YOU UNDERSTAND THESE TERMS AND CONDITIONS AND AGREE TO ABIDE BY THEM. LOVELOCKS, INC. RESERVES THE RIGHT TO AMEND OR MODIFY THESE TERMS AND CONDITIONS OF SALE AT ANY TIME AT ITS SOLE DISCRETION.

Payment Terms
Seller accepts Visa, Mastercard or American Express.

Shipping
Customer is responsible for all shipping and freight charges. Orders received prior to 4:00 PM (Mountain Standard Time) will be shipped within three business days, subject to availability. Inventory will fluctuate on seasonal items. Orders are normally shipped by UPS or Federal Express. LoveLocks, Inc. will not be responsible for shipping delays caused by a carrier. Shipping charges may be billed separately on credit card orders.

Customer must notify LoveLocks, Inc.  at time of purchase if a signature is required for residential deliveries. LoveLocks, Inc.  is not liable for any lost or stolen goods that are delivered to a residence without requiring a signature.

Notice of Defects
Customer is responsible for inspecting the merchandise upon receipt. Customer shall notify LoveLocks, Inc.  . in writing WITHIN 7 DAYS OF CUSTOMER’S RECEIPT OF THE MERCHANDISE of any claims for damages or any defect in the merchandise discovered by Customer, including, without limitation. UNDER NO CIRCUMSTANCES WILL LOVELOCKS, INC. ACCEPT CLAIMS OR RETURNS OF MERCHANDISE WHICH HAS BEEN ALTERED OR MODIFIED IN ANY MANNER. All damaged or incorrect items will need to be sent back to LoveLocks, Inc. for a credit.

Returns and Cancellations
Authorized returns and exchanges must be postmarked within 30 days after Customer’s receipt of merchandise. All returned merchandise must be accompanied by a completed Return/Exchange Form. Customer will be responsible for all freight and shipping charges on items returned that are not the result of LoveLocks, Inc.   error. LoveLocks, Inc.  . is not responsible for lost shipments on items being returned. LoveLocks, Inc.  will cover the freight costs for shipping for damaged items to the Customer. All sales are final on “sale” items; returns are not accepted on sale items under any circumstances. Returns will not be accepted on merchandise that has been altered, laundered or modified in any way. All damaged or incorrect items will need to be sent back to LoveLocks, Inc. for a credit. LoveLocks, Inc. will send a prepaid shipping label to Customer for the damaged or incorrect item to be sent back to LoveLocks, Inc.

LoveLocks, Inc.
ATTN: Returns Department
473 North Old Highway 91 #4           Hurricane, Utah 84737

DISCLAIMER OF WARRANTIES
LOVELOCKS, INC. CANNOT GUARANTEE VARIANCES IN COLOR, SHADE, SIZE AND CONSTRUCTION OF STOCK MERCHANDISE. LOVELOCKS, INC.  HEREBY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. ALL SUCH WARRANTIES ARE HEREBY DISCLAIMED AND EXCLUDED FROM ANY AND ALL TRANSACTIONS BETWEEN CUSTOMER AND LOVELOCKS, INC.  AND SHALL NOT APPLY TO THE MERCHANDISE SOLD BY LOVELOCKS, INC.

We may collect the following information:

  • name and address
  • contact information including email address
  • demographic information such as postcode

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure in order to prevent unauthorized access or disclosure.    We will not sell, distribute or lease your personal information to third parties.